Goram Futureshop

Those lying bastards!! On Saturday when I called Futureshop, they told me that the laptop had already been sent to Compaq. Today! Today (the next Thursday) I call and they tell me it was only sent to Compaq yesterday!!!
I cannot believe how absolutely atrocious the service has been. Since September 2004 my laptop has been in the shop for 11 months
ELEVEN!!!!!
If they were big problems I could see it taking a while, but the 2 problems I've had have been: loose hinges, and keyboard malfunction. Nothing to make me sweat here, but apparently they are completely useless.
I cannot stress this enough. NEVER buy anything that might need servicing from FutureShop. You will never see the product again. Just to let you know, I took my laptop in for the keyboard repair in July 2005. It is now February 2006.